Privacy Policy
Privacy Statement
Collection Of Your Personal Information
INFORMATION WE COLLECT
We may collect the following categories of information:
A. Personal Identifiers
• Name
• Email address
• Phone number
• Mailing address
• Date of birth (if submitted)
B. Health-Related Information
If you submit information through intake forms, appointment requests, or contact forms, we may collect health-related information. Once you become a patient, such information is treated as Protected Health Information (PHI) and governed by HIPAA.
C. Payment Information
Payments are processed through Stripe. We do not store full credit card numbers on our servers. Stripe processes payment information in accordance with its own privacy and security policies.
D. Device and Usage Information
We may automatically collect:
• IP address
• Browser type
• Device information
• Access times
• Referring website addresses
E. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience, analyze website traffic, and enhance functionality. You may adjust your browser settings to refuse cookies; however, some features may not function properly.
Brainpower Wellness Institute (“BWI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at https://bpwimh.com (the “Website”).
This Privacy Policy applies only to information collected through our Website and online services. It does not replace our Notice of Privacy Practices, which governs Protected Health Information (“PHI”) collected in the course of providing healthcare services.
If you are a patient, please review our separate HIPAA Notice of Privacy Practices.
HOW WE USE INFORMATION
We use information collected to:
• Provide and manage healthcare services
• Schedule appointments
• Communicate with you
• Process payments
• Verify insurance coverage
• Improve website functionality
• Comply with legal obligations
• Respond to inquiries
• Send administrative or marketing communications (where permitted by law)
Marketing communications require your consent. You may opt out at any time.
SMS AND EMAIL COMMUNICATIONS
If you provide your phone number or email address, you consent to receive communications related to appointments, care coordination, billing, and practice updates.
Marketing SMS messages are sent only with explicit opt-in consent.
Message and data rates may apply.
Message frequency may vary.
You may opt out by replying STOP.
For assistance, reply HELP or contact us at brainpower@bpwimh.com.
We do not sell or share mobile opt-in data with third parties for marketing purposes.
DISCLOSURE OF INFORMATION
We do not sell personal information.
We may disclose information to:
• PracticeQ (electronic health record provider)
• Stripe (payment processor)
• Insurance companies for billing purposes
• Healthcare providers involved in your care
• Service providers who assist with website hosting and operations
• Government authorities when required by law
All vendors that access Protected Health Information are required to sign Business Associate Agreements where required by HIPAA.
HIPAA PROTECTED HEALTH INFORMATION
If you are a patient, your Protected Health Information (PHI) is governed by our Notice of Privacy Practices in accordance with the Health Insurance Portability and Accountability Act (HIPAA). That document explains:
• How we use and disclose PHI
• Your rights regarding PHI
• How to file a complaint
CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, you have the right to:
• Request access to the personal information we collect
• Request deletion of personal information (subject to legal exceptions)
• Request correction of inaccurate information
• Request information about categories of data collected and disclosed
• Not be discriminated against for exercising privacy rights
To submit a privacy request, contact:
brainpower@bpwimh.com
(714) 712-0711
We will verify your identity before processing requests.
We do not sell or share personal information as defined under California law.
DATA SECURITY
We implement administrative, technical, and physical safeguards designed to protect personal information. Data transmitted through our website is encrypted using Secure Socket Layer (SSL) technology.
While we strive to protect your information, no system can guarantee absolute security.
DATA RETENTION
We retain personal information for as long as necessary to:
• Provide services
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce agreements
Medical records are retained in accordance with federal and California state law.
CHILDREN’S PRIVACY
We provide services to minors with parental or legal guardian consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA).
THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.
CHANGES TO THIS POLICY
 We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
CONTACT INFORMATION
Brainpower Wellness Institute
Email:Â brainpower@bpwimh.com
Phone: (714) 712-0711
Website:Â https://bpwimh.com
If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services.